Privacy policy

Last updated: January 11, 2025

This Privacy Policy outlines how Carats Concierge (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you interact with us through www.caratsconcierge.com (the "Site") or engage with our services (collectively, the "Services"). We value your trust and are committed to safeguarding your privacy. Whether you’re a customer, website visitor, or someone communicating with us, this Privacy Policy explains how we treat your information with care and respect.

By using our Services, you agree to the terms outlined in this Privacy Policy. If you have concerns or questions about how your information is handled, we encourage you to contact us. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we make changes, we’ll post the revised Privacy Policy on our Site and update the "Last updated" date above. Your continued use of our Services after such changes signifies your acceptance of the updated terms.

How We Collect and Use Your Personal Information

To provide you with exceptional service, we collect personal information from various sources. The type of information we collect depends on how you interact with us and our Services. Below, we detail how and why we collect your information, always with your trust in mind.

Information We Collect Directly from You

When you engage with our Services, you may provide information such as:

  • Contact details: Your name, address, phone number, and email.
  • Order details: Information like your billing and shipping addresses, payment confirmation, and order history.
  • Account details: Your username, password, and security questions for account protection.
  • Customer support details: Information you share when reaching out for assistance.

Some features of our Services require this information. If you choose not to provide it, you may not be able to access certain functionalities.

Information We Collect Automatically

When you use our Site, we may collect information about your interactions through cookies, pixels, and similar technologies (“Cookies”). This may include:

  • Device information: Details about the device you’re using, such as the operating system and browser.
  • Usage data: How you interact with our Site, including pages visited and features used.
  • Network details: Your IP address and related geolocation data.

Information We Receive from Third Parties

We may also receive information about you from trusted partners, including:

  • Meta (Facebook): If you interact with our ads or content on Facebook or Instagram, Meta may share engagement data with us to help us better understand and serve our customers.
  • Shopify: For payment processing and account-related services.
  • Payment processors: Information required to fulfill transactions, like payment details.
  • Advertising networks: Data about your interactions with ads served on our behalf.

How We Use Your Personal Information

We use your information to ensure you have a seamless experience with us. This includes:

Providing Products and Services

  • Processing orders, payments, returns, and exchanges.
  • Notifying you about your account, orders, or transactions.
  • Enhancing your shopping experience, such as by integrating Shopify services.

Marketing and Advertising

  • Sending promotional communications, with your consent.
  • Showing tailored advertisements on platforms like Facebook and Instagram.
  • Creating lookalike audiences for targeted marketing.

Security and Fraud Prevention

  • Detecting and addressing potential security risks or fraudulent activity.

Service Improvement

  • Enhancing the Services and providing responsive customer support.

Cookies

Cookies help us improve your experience on our Site. We use them to remember preferences, analyze user interactions, and provide personalized advertising. You can manage Cookies through your browser settings, though disabling them may affect your experience.

How We Share Personal Information

We only share your information in ways that align with this Privacy Policy. This includes:

  • Service Providers: Trusted vendors like Meta and Shopify that assist with payment processing, advertising, and more.
  • Advertising Partners: For tailored marketing campaigns.
  • Legal Compliance: When required by law or to enforce our rights.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of targeted advertising.
  • Withdraw consent for certain types of data processing.

To exercise these rights, contact us at info@caratsconcierge.com. We’ll respond promptly and ensure your concerns are addressed.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out:

Thank you for trusting Carats Concierge. Your privacy matters to us, and we’re here to ensure your experience is both enjoyable and secure.