Shipping policy
Shipping Policy
At Carats Concierge, we are committed to ensuring your purchase is delivered safely and promptly. Please review our shipping policy below.
1. Processing Time
- Orders are typically processed within 1-3 business days.
- Custom or made-to-order items may require additional time, which will be communicated during checkout or via email.
2. Shipping Rates and Options
- Shipping rates are calculated at checkout based on your location and selected shipping method.
- We offer the following options:
- Standard Shipping (estimated 3-7 business days).
- Expedited Shipping (estimated 1-3 business days).
3. Shipping Destinations
- We currently ship within [Insert Countries or Regions, e.g., the United States and Canada].
- For international shipping inquiries, please contact info@caratsconcierge.com.
4. Order Tracking
- Once your order ships, you will receive a confirmation email with tracking information to monitor your delivery status.
5. Shipping Insurance
- All shipments are fully insured to protect against loss or damage during transit.
6. Delivery Issues
- If your package is delayed, lost, or damaged in transit, please contact us immediately at info@caratsconcierge.com for assistance.
7. Signature Requirements
- For security reasons, a signature may be required upon delivery for high-value orders.
8. Shipping Delays
- Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather, holidays, or carrier delays.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us:
Email: info@caratsconcierge.com